Dolphin World FAQ's

General Questions

01) Prices of Program
02) Reservations required
03) Cancelation Policy
04) Dolphin Swim Workshop Programs: How Long: Group Size
05) Age and Height restrictions
06) Locations
07) Transportation and Parking
08) Waiver Requirements
09) Operating hours
10) Disabled and Special Needs guests
11) Cameras and video recorders allowed
12) Weather restrictions
13) Food
14) What to and not to Bring

1) Prices of Program (Top)
Since all swimming with the dolphins programs prices fluctuate from Seasons, Spring, Summer, Fall, Winter and Location. You will need to get the latest information by email and regular mail and it will contain the most current programs and prices. Please fill out the form below and start your journey with Dolphin World and receive your information immediately!

02) Reservations required (Top)
Yes, reservations are a must and you are recommended to make your reservation at least 30 - 60 days or more in advance. (Christmas week, Spring Break (March - April), and Summer (July - August), 60 - 90 days in advance). Once you have made a reservation, you will receive by email and regular mail with your tickets and complete driving directions to where you need to go, if you are driving yourself, and any promotion materials. For the quickest reservation response, you are encouraged to use our safe and secure online reservation form, www.dolphinreservation.com.

03) Cancelation Policy (Top)
All cancellations must be received by Dolphin World / Keys Adventure Tours, Inc. in writing by email or regular mail. The cancellation policy is no later than (14) days prior to program date. However, a 10% service charge will apply per person for any cancellations prior the 14 days. A 20% service charge will apply per person for any cancellations within 14 - 8 day period. NO REFUND WILL BE GIVEN TO ANY ACTIVITY PARTICIPANTS who cancel within the 7 day period, does not show up, are late for scheduled program(s). Once a reservation has been made, a change to the scheduled program date is subject to availability. Changes made to existing reservations are subject to a $25.00 change fee and any additional fees charged by the dolphin location.

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04) Dolphin Swim/Encounter Workshop Programs (Top)
All Dolphin World / Keys Adventure Tours workshop programs in Florida and Dominican Republic are full or 1/2 day packages which includes the Dolphin Swim/Encounter plus other activities and or shows. Only in Mexico, Anguilla, Tortola and Bahamas can you participate in the Dolphin Swim/Encounter by itself. Most of the Trained Animal Encounters (including the dolphin swim and encounter), you will spend usually about 30 minutes with the animals, where you get to pet, kiss, touch, and do other trained behaviors. The group size can range from 6 - 8 persons per session, the dolphin encounter can be more persons per session. Since these are animals and they are not forced to do any behavior. No behaviors are guaranteed. All behaviors and group size are up to the animals and can be changed without notice.

05) Age and Height restrictions (Top)
To participate in a Full Day Marine Animal encounter, which includes the Trained Dolphin Swim program, in the Upper Keys area, guests must be at least 5 years old, Dolphin Encounter, at least 3 years old, no height requirement. For the Full and 1/2 Day Animal Adventure encounter in Miami, which includes the Dolphin Swim program, the guest must be at least 52 inches (132 Centimeters) tall, no age requirement. The Miami Dolphin Encounter program, the participant must be 5 years old and up. Hawaii, Orlando, Mexico, Bahamas, and Dominican Republic have different age requirements, please check reservation location page for ages.

06) Locations (Top)
Dolphin World / Keys Adventure Tours full day(s) Marine Animal Workshop packages are available in the following areas, Key West, Key Largo, Miami, Orlando, Oahu Hawaii, Mexico, Bahamas, Dominican Republic, Swimming with Dolphins Grand Cayman and Tortola. In all locations you can provide your own transportation or in some locations a pick up service can be provided. Since most of our business is in Florida, here is map of the state and distances.

Approximate Distance and Time

07) Transportation and Parking (Top)
You can provide your own transportation to all Dolphin World Workshop locations, except in the Dominican Republic where transportation is provided. Most areas have FREE parking but there are some exceptions where you will need to pay for parking, which can range from $5 - $10 per vehicle. Some of the locations, Miami, Orlando, Oahu Hawaii, Key West, Nassau, Mexico, Cancun, Puerto Adventuras, Cozumel, Puerto Vallarta, Grand Cayman & Tortola taxis are accessible but ask your Dolphin World Travel Specialist before you make your transportation plans.

08) Waiver Requirements (Top)
Most dolphin facilities require that non-parents (Grand Parents, Aunts/Uncles, Friends, etc.) who are bringing children that are not legally their own will require a signed waiver from the parents of the children, which will give the non-parents permission to take them on the dolphin encounter. Please contact the your Dolphin World Travel Specialist about waiver requirements before hand, info@dolphinworld.org.

09) Operating hours (Top)
Dolphin World / Keys Adventure Tours reservation office is opened Monday - Friday, from 8am - 5pm, Saturday, 8am - 2pm. Closed Sunday (Eastern Standard Time) Telephone: (954) 525-4441 or 1-800-667-5524. All Marine Animal Workshop programs are offered 7 Days week, all year round, and can start on any day of the week, Monday - Sunday.

10) Disabled and Special Needs guests (Top)
A Dolphin World / Keys Adventure Tours in the Upper Keys (Key Largo) and Bahamas can accommodate guests with disabilities on limited basis. This guest must be able to maneuver themselves with limited assistance (or with the aid of a personal assistant) during their dolphin experience. No disabled persons can participate in the Miami, Mexico, and Dominican Republic programs. If you have a serious special needs participant, please contact Island Dolphin Care in Key Largo, www.dolphinworld.org/idc.htm.

11) Cameras and video recorders allowed (Top)
Cameras and video recorders are allowed during all Marine Animal Workshop programs. Please keep in mind, however, that most of the activities involve water, so please use caution, as damage to your equipment can occur. Guests with cameras and recorders are not allowed in the water at Dolphin Lagoon, but can take pictures and record video from the observer area. Professional photography and video services are available at all facilities.

13) Food (Top)
Food is not part of your Marine Animal Package. Food is available at the marine facility or local fast food restaurant.

14) What to and not to Bring (Top)
All you need to bring is swimming wear, towels, a change of dry clothes for the end of the day. Showers are available at the marine facility. Wet suits available, if needed. (rental charge may apply). Some Dolphin facilities require special sunscreen for the Marine Animal’s protection. You will be informed at the Dolphin facility whether you can wear your own brand of sunscreen or not.