Terms & Conditions

Dolphin World (dba) / Keys Adventure Tours, Inc.
Responsibilities, Terms, & Conditions

RESPONSIBILITY:
The responsibility of Dolphin World, Keys Adventure Tours, Inc. and/or its agents are limited. Dolphin World, Keys Adventure Tours, Inc. acts only as an agent for clients in regard to travel or activities booked. Dolphin World, Keys Adventure Tours, Inc assumes no liability for injury, damage, loss, accident, delay or irregularity which may be occasional either by reason of defect, through acts of God, war, fire, breakdown in machinery, riots, strikes or from any causes beyond the control of Dolphin World / Keys Adventure Tours, Inc. Tour services including activity times, transportation and lodging are furnished by independent contractors (suppliers) and do not act for or on behalf of Dolphin World / Keys Adventure Tours, Inc. The acceptance of tour arrangements is deemed to be consent to the above. Dolphin World / Keys Adventure Tours, Inc is not reliable or responsible in any way whatsoever for any act, error or omission or for inconvenience, loss, damage, injury or death arriving out of tour arrangements.

RESERVATIONS AND PAYMENTS:
All reservations are paid in full either by Credit Card, Master Card, Visa, American Express, Discover, Paypal, or US Money Order/Personal US Bank Check. Any payment made by US Money Order or Personal US Bank Check must have Final Payment by 30 days prior to departure date or activity date. For reservations made within 30 days of travel, full payment with Credit Card is required at time of booking.

Dolphin World / Keys Adventure Tours, Inc cannot guarantee any reservations not paid on time. All Dolphin Workshop Programs prices include activity price and tax. The Key Largo and the High Season Miami Workshop Programs includes a convenience fee. This fee varies depending on the workshop, please contact your Dolphin World Travel Specialist for all fees structure.

CANCELLATION POLICY:
All cancellations must be received by Dolphin World / Keys Adventure Tours, Inc. in writing by email or regular mail.

A 10% service charge will apply per person for any cancellations prior 30 days of activity date. A 50% service charge will apply per person for any cancellations within 29 - 15 day period prior activity date. A 75% service charge will apply per person for any cancellations within 14 - 8 day period prior activity date. Prior 8 days of your reservation date, you may change your reservation to a gift certificate, where you would not incur any penalties except the change fee. This gift certificate will be good for 1 year from the date of the certificate. NO REFUND WILL BE GIVEN TO ANY ACTIVITY PARTICIPANTS who cancel within the 7 day period, does not show up, are late for scheduled program(s).

CHANGES:
Once a reservation has been made, a change to the scheduled program date is subject to availability. Acceptable changes made to existing reservations are subject to a $25.00 per person change fee.

GIFT CERTIFICATES:
Gift Certificates can be purchased by a guest or offered by Dolphin World. A certificate can be either a set date, which acts just like a regular ticket, or an open date certificate, where the guest must contact Dolphin World to schedule a reservation. All Gift Certificates have a 1 year use policy where the guest will have up to 1 year from the purchase date or date created to use the Gift Certificate. Any date extension of a Gift Certificate must be in writing from a Dolphin World Manager. NO REFUNDS or Any Performance is Required on Dolphin World's part after the Gift Certificate has expired.

ACTIVITIES:
All participant must check in at least 15 minutes prior to activity time. Trained Dolphin activities go on Rain or Shine. Activity times missed due to late check in or due to weather related issues will be handled on an individual basis by each activity supplier and are not the responsibility of Dolphin World / Keys Adventure Tours, Inc. Once the activity begins, no refunds will be provided by Dolphin World / Keys Adventure Tours, Inc for any reason. No cash refunds will be issued for rain checks obtained at any facility / outfitter. Rain dose not constitute cancellation of activity unless facility / outfitter officially closes. If the activity included cannot be supplied or there are changes in an itinerary for reasons beyond the control of Dolphin World / Keys Adventure Tours, a fair value of that tour portion will be refunded to the tour participants. Dolphin World / Keys Adventure Tours, Inc. will not be responsible for lost or cancelled activity times as a result of air flight delays, war, or acts of God. All activities participant require proper attire (e.g. swimming attire, outdoor footwear, and in most cases towels)

NO REFUNDS FOR UNUSED SERVICES:
Refunds or allowances will not be made for transportation, accommodations, activities, services or other portions of the trip which are unused on or after the tour departure date.

INSURANCE:
Passengers are strongly advised to protect themselves with insurance. 100% refund/optional cancellation, accident, health and baggage insurance are available to protect tour participants from unforeseen circumstances. Upon request, Dolphin World /Keys Adventure Tours, Inc. or your travel agent will provide further information and rates. Insurance must be purchased with payment at time of reservation by the Insurance Company. [Travel Ex Insurance ]

Tours operated by Dolphin World / Keys Adventure Tours, Inc. 819 SW 14th Street, Fort Lauderdale, FL 33315 - Florida Seller of Travel License #ST36137