Frequently Asked Questions
What kind of van will pick us up in Palm Beach County area?
A 11 passenger 350 Ford Econoline which very comfortable with plenty of leg room for everyone.
Where will I be picked up in Palm Beach County area?
You can be picked up from any hotel or residence. Please make sure when you fill out the reservation form, that you put exactly where you are staying, Name of Hotel, Address of Hotel or Residence, and Local contact phone number (if you have it). You will see a comment space on the reservation form where you can put this information.
Does your program go on Rain or Shine?
Yes, this program goes on Rain or Shine. The dolphin swim and shows, will go on most of the time. If there is thunder, there might be a delay before the program resumes again. If we cancel for any reason, you will get 100% refund. The only time the dolphin program will cancel is for extreme weather like a hurricane.
Must I know how to swim to participate?
You should be comfortable in the water.
The dolphin swim takes place in a 15 to 20 foot pool.
What does it mean to be an Observer?
An Observer is a Participant's friend or family member. Observers participate in all aspects of the program minus the in-water interaction. During the interaction you can cheer on the Participants and take photos. The Observers stay in the stands and have no contact with the dolphins. The fee includes complimentary admission to the dolphin park, so you can see the rest of the shows and exhibits. Observers under 10 years old must be accompanied by an adult.
What should I bring?
A bathing suit or swimming attire is required. You DO NOT need to bring a towel. You can rely on us to provide the following: Towels, Showers, lockers, wetsuits and booties. All jewelry must be removed prior to entering the water.
What about taking photographs with the Dolphins during my session?
Yes, there are professional staff photographers taking photographs or video of you and your dolphin session. You can purchase these photographs after your session. Prices ranges from $40 and up, depending on how many photographs you purchase. You can not take a regular camera into the water with you during your dolphin session. If you do have a family or a friend come with you as an observer, they can take photographs of you during your session. Hint: If you don't have an observer in your group, you might ask another observer from another group to take a few photographs with your camera.
Do you have a restaurant on the property?
A snack bar/grill is available and serves a variety of foods at the dolphin facility.
Is food included with this tour?
No, food is not included but you will have a break at the dolphin facility to get something to eat.
Do we have to pay extra entrance fees ?
No. There are no extra entrance fees when part of this tour.
Are glasses/contacts permitted in the water?
Contact lenses can be worn. Prescription glasses with clear lenses will be permitted only if they are needed but they cannot be removed at anytime (including for pictures) during the session. We will provide a strap for glasses, which must be worn in order to keep them on securely. Glasses with dark lenses are not permitted unless the individual is sensitive to sunlight, in which case a doctor's letter will need to be necessary.