Frequently Asked Questions
Does your program go on Rain or Shine?
Yes, this program goes on Rain or Shine. The dolphin swim and shows, will go on most of the time. If there is thunder, there might be a delay before the program resumes again. The snorkel portion of the day could get postponed or canceled due to weather. If your snorkel trip does get canceled, you can reschedule or get a partial refund for that part of your day.
Must I know how to swim to participate?
You should be comfortable in the water. The dolphin swim takes place in a 15 to 20 foot pool water.
What does it mean to be an Observer?
An Observer is a Participant’s friend or family member. Observers participate in all aspects of the program minus the in-water interaction. During the interaction you can cheer on the Participants and take photos. The Observers stay in the stands and have no contact with the dolphins. The fee includes complimentary admission to the dolphin park, so you can see the rest of the shows and exhibits. Observers under 10 years old must be accompanied by an adult.
What should I bring?
A bathing suit or swimming attire is required and towels. You can rely on us to provide the following: Showers, lockers, wetsuits and booties. Wetsuits can be rented. All jewelry must be removed prior to entering the water.
What about taking photographs with the Dolphins during my session?
Yes, there are professional staff photographers taking photographs or video of you and your dolphin session. You can purchase these photographs after your session. Prices ranges from $40 and up, depending on how many photographs you purchase. You can not take a regular camera into the water with you during your dolphin session. If you do have a family or a friend come with you as an observer, they can take photographs of you during your session. Hint: If you don’t have an observer in your group, you might ask another observer from another group to take a few photographs with your camera.
What kind of pools do the animals live in at the Dolphin facility?
The animals live in natural salt-water pool. The water is pumped in from the Gulf of Mexico.
Do you have a restaurant on the property?
A snack bar/grill is available and serves a variety of delicious foods at the dolphin facility.
Do we have to pay extra entrance and parking fees ?
No. There are no extra entrance or parking fees when snorkeling or the dolphin program.
Can handicapped individuals participate?
While this dolphin program does accept handicapped individuals, this program is not a Dolphin Therapy session. This program is primarily recreational. Those interested in a therapy program should consider other locations in the Florida Keys. Although accommodations for handicapped individuals can be arranged, they will not receive special treatments such as extended time or more interactions. If a handicapped individual is to participate, this circumstance will be handled on a case-by-case basis. The following questions will need to be addressed and may require prior management approval:
- Does the individual meet the age requirement?
- To what degree is the individual disabled?
- Does the individual have full control of his/her body without required assistance?
- Can the individual follow directions and understand English?
- Can the individual stand on the in-water platform without the use of canes or braces?
- Can the individual tread water/swim? If the individual cannot freely stand on the platform and must tread water to stay in place, an assistant will need to be in the water to help the individual stay on the platform. The assistant, he/she must pay the full regular price.
- Is the individual capable of lifting his/her full weight out of the water? The facility does not have a ramp or crane available for assistance. In addition, no staff member will be permitted to or is capable of lifting anyone out of the water.
Can someone who is blind participate?
Yes, this individual must be accompanied in the water by a paid assistant. The assistant, he/she must pay the full regular price.
Are glasses/contacts permitted in the water?
Contact lenses can be worn. Prescription glasses with clear lenses will be permitted only if they are needed but they cannot be removed at anytime (including for pictures) during the session. We will provide a strap for glasses, which must be worn in order to keep them on securely. Glasses with dark lenses are not permitted unless the individual is sensitive to sunlight, in which case a doctor’s letter will need to be necessary.